Reference

How 8bitdo Handles Your Personal Data

At 8bitdo, we treat your personal data with care and transparency — what we collect, why we collect it, and how long we keep it are all set…

Data TransparencyAccount PrivacySecure StorageYour Rights MatterIndia-Aware Policy
Explore Lobby Read FAQ
8bitdo How 8bitdo Handles Your Personal Data
REACH PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how your data is used, want to request a correction, or need to know what information we hold on your account, our privacy team is reachable…

Email Privacy Request Send a detailed request to our privacy inbox and include your registered account email. We acknowledge all emails within 24 hours and provide a full response within five working days.
Live Chat Support Open the live chat window from any page on 8bitdo.club and select 'Account & Privacy' from the menu. Our agents can log your request and escalate it to the privacy team immediately.
Help Centre Ticket Log in, head to the Help Centre, and raise a ticket tagged 'Data Request'. This route gives you a reference number so you can track progress without needing to follow up separately.
HOW WE PROTECT YOU

Data Handling and Account Security at 8bitdo

Security and privacy are not afterthoughts in how we build and run our platform. The six practices below describe the concrete steps we take to protect your data, manage cookies, secure your…

Data We Collect

We collect your name, contact details, payment method identifiers (UPI ID, Paytm number, PhonePe handle), device type, and session activity. Nothing beyond what is necessary to run your account and process transactions is stored.

Cookie Practices

We use strictly necessary cookies to keep your session active and preference cookies to remember your language and lobby layout. Analytics cookies are used in aggregate, anonymised form only. You can adjust cookie settings from the footer of any page.

Account Security Measures

Your password is stored as a salted hash — we cannot read it. Two-factor authentication is available for your account login. Suspicious login attempts trigger an automatic email alert to your registered address so you stay informed.

Data Retention Schedule

Active account data is retained for as long as your account remains open. Closed account records are held only for the period required under applicable Indian law. Anonymised analytics data may be retained longer in aggregate form.

Your Rights as an Account Holder

You have the right to access the personal data we hold, request corrections, ask us to restrict processing, or request deletion where no legal retention obligation applies. Submit any such request through our Help Centre or privacy email.

Third-Party Data Sharing

Data passes to third parties only when needed — payment processors to complete UPI, Paytm, or PhonePe transactions, and fraud-prevention services to protect your account. We do not share data with advertisers or data brokers.

Common Questions About Your Privacy at 8bitdo

We have put together answers to the questions our account holders ask most often about how their data is handled. If your question is not listed here, reach our privacy team via live chat or the Help Centre ticket system.

We collect your full name, email address, phone number, date of birth, and payment identifiers such as your UPI ID or Paytm number. We also log the device type and IP address used at sign-in for security purposes.

Payment identifiers are stored in encrypted form and shared only with the relevant processor — UPI, Paytm, or PhonePe — to complete the transaction. Full card or wallet credentials are never stored on our servers directly.

Yes. Log in, go to the Help Centre, and raise a ticket tagged 'Data Access Request'. We will compile and send you a copy of your personal data within five working days of receiving the request.

Submit a deletion request through the Help Centre or by emailing our privacy team. We will remove your data unless a legal retention obligation requires us to keep certain records, in which case we will explain what we must retain and why.

No. We do not sell or share your data with advertisers, data brokers, or marketing networks. Data reaches third parties only when a payment processor or fraud-prevention service needs it to protect or complete your transaction.

Strictly necessary cookies keep your session alive; preference cookies remember your lobby settings. Analytics cookies are anonymised and aggregated. You can manage non-essential cookies at any time from the cookie settings link in our footer.

Contact our privacy team via the live chat 'Account & Privacy' option or raise a Help Centre ticket. If you remain unsatisfied after our response, you may escalate the matter to the relevant data protection authority in your jurisdiction.

Related Pages

Bonanza Rise of Dead FAQ Register